Cancellation and Refund Policy
Introduction
At Gwave Organics, we strive to ensure that our customers have a satisfactory shopping experience. This Cancellation and Refund Policy outlines the terms and conditions under which you may cancel your order and request a refund.
1. Order Cancellation
1.1 Cancellation by Customer:
You can cancel your order before it is shipped. Once the order is shipped, it cannot be cancelled.
To cancel your order, please contact our customer support team at support@gwaveorganics.com or +91 90322 79439 with your order details.
1.2 Cancellation by Gwave Organics:
We reserve the right to cancel orders for any reason, including but not limited to stock unavailability, pricing errors, or issues identified by our fraud detection department. In such cases, we will notify you via email or phone and provide a full refund.
2. Refund Policy
2.1 Refund Eligibility:
- Refunds are eligible for products that are returned in their original, unused, and unopened condition, with all original packaging, labels, and tags intact.
- Perishable goods, including organic food items, are not eligible for refunds unless they are defective or damaged upon receipt.
2.2 How to Request a Refund:
- To initiate a refund, please contact our customer support team within 7 days of receiving your order. Provide your order number, reason for the return, and, if applicable, photographic evidence of the damaged or defective product.
2.3 Refund Process:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
2.4 Non-Refundable Items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
3. Return Shipping
3.1 Shipping Costs:
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
3.2 Damaged or Defective Products:
If the product you received is damaged or defective, we will cover the cost of return shipping. Please contact our customer support team to arrange the return. Returns for damaged or defective products must be initiated within 30 days of receiving the product
3.3 Return Shipment: Your return shipment will be picked up within 5 business days from the date of your return request. Please ensure the package is ready for pickup, and our courier partner will contact you to schedule a convenient pickup time.
4. Exchange Policy
4.1 We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer support team with your order details.
5. Contact Information
If you have any questions about our Cancellation and Refund Policy, please contact us at:
- Email: support@gwaveorganics.com
- Phone: +91 90322 79439
- Address: 1st line, 7-6-846/163, Rajeev Gandhi Nagar, Bank Colony, Guntur Andhra Pradesh, 522002
6. Changes to This Policy
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page. Please review this page periodically for updates.