Shipping and Delivery Policy

Introduction

At Gwave Organics, we are committed to delivering your organic products in a timely and efficient manner. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website.

1. Shipping Policy

1.1 Shipping Locations:
We currently ship to locations within India. International shipping is not available at this time.
1.2 Shipping Charges:
Shipping charges are calculated based on the weight and destination of the order. The total shipping cost will be displayed at checkout before you complete your purchase.

2. Delivery Policy

2.1 Processing Time:
Orders are processed within 1-2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
2.2 Delivery Time:
Delivery times vary based on the destination. Typically, delivery times are as follows:

  • Metro Cities: 0-7 business days
  • Non-Metro Cities: 5-10 business days
  • Remote Areas: 7-12 business days

2.3 Delivery Confirmation:
Once your order is shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to check the status of your delivery.

3. Shipping Partners

3.1 We partner with reputable courier services to ensure your order is delivered safely and on time. Our shipping partners include Blue Dart, Delhivery, DTDC, Amazon Shipping etc.

4. Order Tracking

4.1 You can track your order status through the tracking link provided in your shipment confirmation email. If you encounter any issues with tracking, please contact our customer support team.

5. Delivery Issues

5.1 Undelivered Packages:
If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the additional shipping cost to resend the package to the correct address.
5.2 Damaged or Lost Packages:
If your package arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with our shipping partners to resolve the issue and ensure you receive your order.

6. Change of Address

6.1 If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that address changes may not be possible once the order has been shipped.

7. Contact Information

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:
Email:

  • Support@gwaveorganics.com
  • Phone: +91 90322 79439
  • Address: 1st line, 7-6-846/163, Rajeev Gandhi Nagar, Bank Colony, Guntur Andhra Pradesh, 522002

8. Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page. Please review this page periodically for updates.

Scroll to Top